Terms and Conditions
1. General provisions1.1. The General Hotel Terms and Conditions (hereinafter GTC) summarize the contractual content on the basis of which Hotel & More Hotels Zrt. (1022 Budapest, Fillér utca 84/a, Tax number: 26494515-2-41), here in after referred to as Service Provider, concludes a general accommodation contract with its Guests.
1.2. Specific conditions do not form part of these GTC, but do not exclude the conclusion of separate, special agreements with travel agents, organizers, sometimes with different conditions corresponding to the given business.
2. Contracting Parties
2.1. The services provided by the Service Provider are used by the Guest. If the Guest places the order for the services directly to the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest jointly, if the conditions are met, become contractual parties (hereinafter: Parties).
2.2. If the order for services is placed with the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the terms of cooperation are governed by the agreement between the Service Provider and the Mediator. In this case, the Service Provider is not obliged to examine whether the third party legally represents the Guest.
3. Terms and conditions of using the service
3.1. At the Guest's oral or written request for an offer, Service Provider shall always send a written offer. If no specific order is received within 48 hours of sending the offer, the Service Provider's obligation to make an offer ceases to exist.
3.2. The Contract is concluded only with written confirmation of the Guest's written reservation by the Service Provider and thus qualifies as a written Contract.
3.3. A verbal booking, agreement, modification or verbal confirmation thereof by the Service Provider does not have the value of a contract.
3.4. The Contract for the use of accommodation-services is concluded for a specific period.
3.5. If the Guest definitively leaves the room before the end of the specified period, the Service Provider is entitled to the full consideration of the service stipulated in the Contract. The Service Provider is entitled to resell the room vacant before the expiry date.
3.6. The extension of the use of the accommodation-service initiated by the Guest requires the prior consent of the Service provider. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already performed.
3.7. The condition of using the accommodation-service is that the Guests prove their identity in accordance with the legal regulations, before occupying the room. No one is allowed to stay in the hotel unannounced.
3.8. Amendments and/or additions to the Agreement require a written agreement signed by the Parties.
4. Start and end of accommodation/check-in; check-out/
4.1. The Guest has the right to occupy the rented premises from 14.00 on the agreed day.
4.2. In the event that the Guest does not show up by 6.00 pm on the agreed day, the Service Provider has the right to withdraw from the contract, unless a later arrival time has been stipulated.
4.3. If the Guest has paid an advance payment, the room (rooms) will remain reserved until 12.00 noon the following day at the latest.
4.4. The Guest must leave the room by 11:00 a.m. on the day of departure.
4.5. Depending on the occupancy of the hotel, early arrival and late departure are available for a fee. If you wish to use this service, please inform our reception the day before your arrival.
5. Extension of accommodation
5.1. The extension of the stay by the Guest requires the prior consent of the Service provider.
5.2. If the Guest does not vacate his room by 11:30 am on the day indicated at check-in as the day of departure and the Service Provider has not consented to the extension of the stay in advance, the Service Provider is entitled to invoice the room price for an additional day and at the same time the Service Provider's obligation to provide services also terminates.
6. Prices
6.1. The current list prices of the hotel are displayed on the information board in the lobby of the hotel. Price lists for other services are placed in the respective hotel department.
6.2. The Service Provider may change its advertised prices without prior notice (for example: package prices or other discounts). If the Guest has booked accommodation and it has been confirmed in writing by the Service Provider, the Service Provider may no longer change this accommodation price. The Service Provider's current prices can be found on the hotel's website (www.akademiahotel.hu).
The Service Provider applies the best price guarantee. The basic condition for enforcing the guarantee is that you must have a valid confirmed reservation on the official website of the www.s4yhotels.hu and/or the hotel. The lower rate is valid under the same booking conditions as confirmed by the hotel. These conditions are as follows:
- Valid for the same hotel
- The arrival and travel dates in the booking are the same
- The number of guests and the age of the guests are the same
- The room type and number of rooms are the same
- There is no difference between the quantity and content of other services ordered
The price guarantee does not apply to the following price types:
- In case of prices available on a non-public interface (club system, corporate...)
- For prices available on auction websites
- In case of use of loyalty points given by any partner
6.3. The Guest may always be informed about the price of the services at the reception of the hotel before the start of the provision of services.
6.4. When telling the prices, the Service Provider indicates the amount of tax content (VAT, IFA) of the prices valid at the time of the offer, regulated by law. The published prices include the statutory VAT, but do not include the tourist tax, which must be paid on site. The Service Provider shall transfer the additional burdens due to the amendment of the applicable tax law (VAT, IFA) to the Contracting Party with prior notification. In the hotel's restaurant, café, wellness bar and room service, a 10% service fee is charged.
7. Offers, discounts
7.1. Current offers and discounts are advertised on the hotel's website. The advertised discounts always apply to individual room reservations.
7.2. The advertised discounts cannot be combined with any other discount.
7.3. In case of booking products subject to special conditions, group bookings or events, the Service Provider establishes conditions set in an individual contract.
8. Discounts for children
8.1. For children - in case of sharing a room with parents - we provide the following accommodation-meal discounts:
- 0 - 6 years 100%
- 6 - 12 years 50% discount from the price of the extra bed
- 12 - 18 extra beds will be charged
8.2. Extra beds can only be accommodated in certain room types.
8.3. The request for an extra bed must be agreed with the service provider in advance, at the time of booking.
9. Cancellation Policy
9.1. Unless otherwise specified in the hotel's offer, the cancellation and modification conditions are as follows:
- in case of cancellation within 48 hours prior to the confirmed date of arrival, the amount of the penalty is 50% of one night's accommodation,
- In case of cancellation within 24 hours prior to the confirmed date of arrival, the amount of the penalty is 100% of one night's accommodation.
If the Contracting Party is an economic organization (including business associations, social organizations, churches, local governments, local government institutions, state organizations and their institutions, etc.), the contractual penalty due in case of withdrawal shall be paid by the Contracting Party/Customer to the Service Provider even if the accommodation fee is directly borne by the Guest acting on behalf of the Customer.
9.2. If the Contracting Party has secured the use of the accommodation services by advance payment and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall enforce the full amount of the advance paid in the amount specified in the Contract as a penalty. In this case, the accommodation shall be reserved for the Contracting Party until 12:00 noon on the day following the day of arrival, after which the Service Provider's obligation to provide services shall cease.
9.3. If the Contracting Party has not ensured the use of accommodation services by advance payment, credit card guarantee or in any other way stipulated in the agreement, the Service Provider's obligation to provide services shall cease after 18:00 local time on the day of arrival.
10. Cancellation policy for groups and events in case of accommodation
10.1. The Customer may cancel the service free of charge until 31 days prior to arrival.
10.2. Cancellation fee in case of cancellation within 30 days:
- 10% of the ordered services in case of cancellation within 30-21 days,
- 25% of the ordered services in case of cancellation within 20-14 days,
- 50% of the ordered services in case of cancellation within 13-7 days,
- 75% of the ordered services in case of cancellation within 6-3 days,
- In case of cancellation within 48 hours or no-show, 100% of the ordered services are payable as a cancellation fee, penalty.
10.2. The written cancellation must arrive at the hotel by the specified date.
10.3. If the Guest does not arrive on the indicated day and no cancellation has been made, the Hotel shall inform the Customer thereof the next day and may rent the room for the remaining period of the order, unless otherwise arranged by the Customer.
11. Cancellation policy for groups and events regarding meals
11.1. We cannot accept changes in the number of meals within 48 hours prior to the service.
11.2. In case of cancellation after the deadline and non-cancellation, 100% of the price of the ordered service without drinks will be charged as a cancellation fee. The meal times to be taken into account for this determination are 11:00 a.m. for lunch and 5:00 p.m. for dinner, regardless of the time of the service ordered.
12. Refusal to perform the contract, termination of the obligation to provide services
12.1. The Service Provider is entitled to terminate the Contract for accommodation services with immediate effect, thus refusing to provide the services if:
- the Guest does not use the room or facility provided properly;
- the Guest does not vacate his room until 11.30 am on the day indicated at check-in as the day of departure and the Service Provider has not consented to the extension of the stay in advance;
- the Guest behaves in an objectionable, rude manner with the security and order of the accommodation, its employees, is under the influence of alcohol or drugs, engages in threatening, offensive or other unacceptable behavior;
- the Guest suffers from an infectious disease;
- the Contracting Party fails to fulfil its obligation to pay advances specified in the Contract by the specified date;
12.2. If the Agreement between the parties is not performed for reasons of "force majeure", the contract shall be terminated
13. Payment method, guarantee
13.1. The price of the ordered services can be paid on the spot in cash (HUF or Euro), by bank card or bank transfer indicated as accepted by the Service Provider, or by payment via the website.
13.2. In case of transfer – unless otherwise stipulated in the agreement concluded with the Service Provider – the Guest is obliged to transfer the price of the ordered services to the hotel's bank account before the designated day of arrival in such a way that the given amount is credited to the hotel's bank account until the day of arrival or the Guest confirms the transfer with an irrevocable statement issued by the financial institution holding the account, certifying that the transfer has taken place.
13.3. Individual room reservations can be guaranteed by providing credit card details or by prepayment.
13.4. Other payment methods on site: Holiday cheques, OTP Széchenyi Leisure Card, Erzsébet Card, vouchers issued by the hotel and/or its contracted partner, and in the case of certain medical/wellness services, health fund cards specified by the hotel.
13.5. Prior disclosure of data required for payment by bank card, detailed description of the process and conditions of payment
With credit card payment, you can shop comfortably and securely in our store. After ordering the selected goods, you will be directed to K&H Bank's website, where you can pay with your bank card through the encrypted transaction currently considered the most secure used by the Bank. All our customers have to do is click on "pay by bank card" when selecting the payment method, then enter the card number and expiration date on K&H Bank's payment server. K&H Bank is VISA, VISA Electron, V-Pay, MasterCard, Maestro and JCB
Bank cards issued exclusively for electronic use can only be accepted if their use is permitted by the bank issuing the card! Please check with your bank if your card can be used for online purchases.
After a successful purchase, K&H Bank issues an authorization number about the transaction, which is worth writing down or printing the entire page. In case of an unsuccessful transaction, K&H Bank will inform you of the reason for the error in an error message.
In the event of a complaint on the part of the cardholder, the method and conditions of filing the complaint, the rights and possibilities of returning the goods, the method and conditions of exchange of goods, the method and conditions of compensation of the cardholder.
13.6. By accepting the General Terms and Conditions, the Guest acknowledges and accepts that the Service Provider issues an electronic invoice for the fees payable and the amount paid by the Guests to the Service Provider on any grounds and sends it by e-mail.
When issuing the invoice for the paid/payable amounts, the Service Provider will use the data provided at the time of online booking, and in the case of booking by e-mail, fax or telephone, the data provided by the person making the reservation.
The data entered here (name, address, tax number if necessary) will be included in the "Customer" section of the invoice. Within 1 day after the reservation has been made, the Guest may request the modification of the provided data, but after that the modification is no longer possible.
The Service Provider issues the final invoice based on the data provided at the time of booking.
Although the Guest has the option to pay in a currency other than the currency of the reservation, the invoice will be issued in the original currency of the reservation (and not in the currency of payment).
Only one invoice can be issued per reservation, reservations cannot be split into multiple parts for billing purposes. If you want invoices issued separately in the names of two or more guests (or companies), you must make a separate reservation for each of them. However, any subsequent changes you make to reservations (e.g. purchase of additional services) will be billed separately.
After each booking and departure from the hotel, the Service Provider sends an electronic invoice to the e-mail address provided at the time of booking. The electronic invoice will be sent from the Service Provider's address to the e-mail address provided at the time of booking.
If for any reason you need a paper invoice, please indicate it by e-mail at the info@akademiahotel.hu e-mail address.
If you notice any errors with the invoice, the Guest or the person/company indicated as the customer on the invoice should send an e-mail to the following address in order to remedy the problem:
info@akademiahotel.hu
Our goal is to handle and respond to the comment within 15 days of the notification.
The original electronic invoice issued by the Service Provider is a PDF file attached to the e-mail sent to the person/company indicated in the reservation In accordance with the relevant Hungarian legislation (currently Act XXXV of 2001 on Electronic Signatures, Act C of 2000 on Accounting, and Decree PM 46/2007), companies are entitled to issue their invoices in electronic form.
The electronic invoice is a file in a special format, which contains the image of the traditional invoice issued by the Service Provider in the form of a PDF document (which fulfils the requirements of the Hungarian invoice format prescribed by Act CXXVII of 2007 on VAT), as well as its electronic signature and timestamp (within the PDF file) in accordance with the provisions of the above-mentioned Hungarian legislation.
The signature is made on behalf of the Service Provider and is accompanied by a "qualified certificate" issued by a qualified certification body contracted for this purpose. The electronic invoice contains all the necessary information to verify the validity of the certificate attached to the signature and timestamp of the invoice.
If the invoice is used as an accounting document, the recipient of the invoice must store the electronic invoice in electronic form (similar to printed invoices).
To view and verify the origin and authenticity of an electronic invoice, Adobe Reader version 8 or later must be installed on your computer.
14. Placement guarantee
14.1. If the Service provider's hotel is unable to provide the services listed in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service provider is obliged to provide accommodation for the Guest immediately.
14.2. The Service Provider is obliged to provide/offer the services specified in the contract, at the price confirmed therein, for the period stipulated therein – or until the termination of the hindrance – in another accommodation unit of the same or higher category. All additional costs of providing replacement accommodation shall be borne by the Service Provider.
14.3. If the Service Provider fully complies with these obligations, or if the Guest has accepted the replacement accommodation offered to him, the Contracting Party may not claim subsequent compensation.
15. Rights of the Guest
15.1. By concluding the accommodation service contract, the Guest acquires the right to the usual use of the rented premises, as well as to the usual use of the facilities of the accommodation plant made available for the use of the Guests without any special conditions, as well as to provide normal service during the opening hours specified in the specifications.
15.2. The Guest may complain about the performance of the services provided by the Service Provider during their stay at the accommodation. During this period, the Service Provider undertakes to handle complaints that have been verifiably sent to it in writing (or recorded in minutes by it). The Service Provider handles any complaints individually. The Guest may submit a complaint in writing at the following address and contact details:
Hotel & More Hotels Zrt. 1022 Budapest, Fillér street 84/a, Tax number: 26494515-2-41
Email: info@hmhotels.hu
16. Obligations of the Guest
16.1. Payment of the agreed fee: due by the deadline specified in the confirmation or at the end of the accommodation service contract.
16.2. In the event that Guests bring food or beverages into the hotel and consume them in public areas, Service Provider is entitled to charge a reasonable fee for these (in the case of so-called "cork money" drinks). It is forbidden to take food/drinks out of the hotel's catering facilities for hotel guests.
16.3. Before installing electrical appliances brought into the accommodation by Guests that are not part of the usual travel needs, the Service provider's consent must be requested.
16.4. The vehicles of the hotel guests can be parked free of charge in our uncovered and unguarded parking lot. The Service Provider excludes its liability for any damage to vehicles and objects placed in the parking lot (including, but not limited to: breaking into the car and stealing any object in the vehicle; theft of the vehicle; damage caused by natural phenomena). The hotel does not take responsibility for valuables left in the rooms, they use the safe deposit boxes placed in the rooms or at the central reception.
You must drive in the parking lot according to the Highway Code. The speed limit for motor vehicles is 20 km/h.
16.5. Please dispose of garbage in garbage bins placed in the area of the complex and in the rooms. Furniture cannot be removed or moved from the room or building.
16.6. The tools and equipment in the area of the complex may be used by the hotel guest exclusively at his/her own risk, in compliance with the mandatory instructions for use/operation posted above.
16.7. According to the implementation of Act XLII of 1999 on the Protection of Non-smokers, smoking is prohibited in the closed areas (including guest rooms) and communal areas of the hotel. Signs calling for the obligation to comply with the aforementioned legislation have been placed by the hotel in the areas prescribed by law. Hotel employees are entitled to warn guests and any other person staying on the hotel premises to comply with the law or to stop unlawful conduct. Guests and any person staying in the hotel area are obliged to comply with the law and to comply with any request.
If the hotel operator is fined by the competent authority pursuant to the aforementioned legislation for the unlawful conduct of any guest or other person staying in the hotel area, the operator reserves the right to pass on the amount of the fine to the person engaged in the unlawful conduct or to demand payment thereof.
If the guest demonstrably violates the obligations set out in the above legislation, he is obliged to pay a fee of HUF 10000 to the hotel operator, which the hotel operator is entitled to charge to the guest's room account and which the guest is obliged to pay upon departure.
16.8. In case of fire, please inform the reception immediately.
16.9. Guests using the rooms and the hotel's common equipment and furnishings jointly shall be jointly and severally liable for any damage caused by improper use.
16.10. Fireworks and other activities subject to authorisation brought by the hotel guest require the written consent of the hotel and the obtaining of official permits by the hotel guests.
16.11. The Guest shall ensure that children under the age of 14 under his/her responsibility stay in the Service provider's hotel only under adult supervision.
16.12. The Guest must immediately report any damage suffered to the hotel and provide the hotel with all necessary data to clarify the circumstances of the damage or to draw up a police report/police procedure.
16.13 The Guest expressly acknowledges that in the common areas of the hotel (except changing rooms, restrooms, but including car parking and external areas directly belonging to the hotel) for property protection reasons, the recordings of which will be deleted in accordance with the relevant legal regulations.
17. Animals bringing into the Hotel
17.1. Animals (dogs, cats) can be brought into the hotel for a fee specified in the price list. Guide dogs are brought to the hotel free of charge.
18. Rights of the Service Provider
18.1. If the Guest fails to comply with his obligation to pay the fee for the services used or ordered in the Contract but not used subject to a penalty, the Service Provider shall have a lien on the Guest's personal belongings that he brought to the hotel to secure his claims.
18.2. The reception service providing constant supervision in the area of the complex is entitled to check the Guests entering and exiting, to establish their identity and, if justified, to inspect the vehicles upon exit.
18.3. If necessary, the concierge service has the right to direct traffic on the territory of the complex.
19. Obligations of the Service Provider
19.1. Provision of accommodation and other services ordered on the basis of the contract in accordance with the applicable regulations and service standards.
19.2. Investigating the written complaint of the Guest and taking the necessary steps to deal with the problem, recording them in writing.
19.3. For the peace of our Guests in the area inside the hotel and on the terraces, it is forbidden to make noise after 22.00, including watching television and listening to music at a disturbing volume in the interior of the rooms, as well as playing loud music in the lobby, which the hotel staff is responsible for observing.
20. Illness or death of the Guest
20.1. If during the period of using the accommodation-service the Guest becomes ill and is unable to act on his/her own behalf, the Service Provider offers medical assistance.
20.2. In case of illness/death of the Guest, the Service Provider shall claim cost compensation from the patient/deceased's relative, heir or bill payer; possible medical and procedural costs, consideration for services received prior to death, and possible damage to equipment and furnishings caused by illness/death.
21. Security of data processing
21.1. In order to subscribe to the newsletter on our website, the provision of your name and e-mail address is mandatory. By subscribing to the Newsletter, the User consents to the processing of his/her provided data. The Service Provider shall process the data until the deletion thereof is requested by the data subject.
21.2. The possibility of unsubscribing is provided by a direct link in each newsletter or on the website.
21.3. The User is responsible for the authenticity of the personal data provided.
21.4. The Service Provider protects the data in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction and damage.
21.5. The Service Provider together with the server operators ensures the security of the data.
21.6. The personal data provided by the User may only be accessed by the staff of the data controller. Personal data will not be transferred by the data controller to third parties other than those indicated.
21.7. The Service Provider does not disclose personal data to third parties, only on the basis of the prior and express consent of the data subject.
21.8. The User acknowledges that the Service Provider is obliged to disclose personal data to the requesting authority on the basis of a statutory authorization, if the legal conditions thereof are met. The User may not object to the provision of data based on law, official or court decision.
22. Service Provider's liability for damages
22.1. The Service Provider shall be liable for any damage suffered by the Guest as a result of the loss, damage or destruction of his/her belongings, provided that they were placed by the Guest in the safe deposit box designated by the Service Provider or handed over to an employee of the Service Provider who could have been considered entitled to receive his/her belongings.
22.2. Service provider shall not be liable for damages that occurred due to an unavoidable cause beyond the control of Service provider's employees and Guests or were caused by the Guest himself.
22.3. Service provider may designate places in the area of the complex where Guest may not enter. Service Provider shall not be liable for any damage or injury suffered by the Guest in such places.
22.4. The Service Provider is only liable for valuables, securities and cash if it has expressly taken over the thing for safekeeping or has expressly refused to accept it for safekeeping, or the damage occurred for a reason for which it is liable according to the general rules. In this case, the burden of proof lies with the Guest.
22.5. Furthermore, Service Provider shall not be liable for damages resulting from improper use.
22.6. The Service Provider shall not be liable for damages even if the use of these facilities is restricted or not permitted during the extraordinary maintenance of the hotel's wellness area or its sports facilities or for compliance with health regulations.
23. Confidentiality
23.1. When fulfilling its obligation under the Agreement, the Service Provider is obliged to act in accordance with the rules of the Act on the Protection of Personal Data and the Disclosure of Data of Public Interest.
24. Force majeure
24.1. Any cause or circumstance (e.g. war, fire, flood, adverse weather, lack of electricity, strike) over which the party has no control (force majeure) shall release either party from performing its obligations under the Agreement as long as such reason or circumstance exists.
25. Place of performance and applicable law in the legal relationship of the parties, court acting
25.1. The place of performance is the place where the accommodation hotel is located.
25.2. In connection with all disputes arising from the accommodation contract, a court with local jurisdiction on the merits and place shall be designated in relation to the Service Provider.
25.3. The legal relationship between Service Provider and Guest shall be governed by the provisions of Hungarian law.
26. Data of visitors to our website
26.1. When visiting the website operated by it, the Service Provider does not record the user's IP address or any other personal data. When visiting the website, search is provided freely and anonymously. The Service Provider uses the anonymous internet visit exclusively for statistical purposes, to optimize its internet presence, to increase the security of the system, the recorded data do not contain any personal data.
26.2. The Service Provider handles all data and facts relating to Users confidentially, and uses them exclusively for its own research and statistics.
26.3. The Service Provider shall not be liable for previous pages that have already been deleted but archived with the help of internet search engines. These must be removed by the operator of the search page.
27. Our newsletter
27.1. The Service Provider delivers online Newsletters and electronic direct marketing messages (hereinafter: Newsletter) containing news, information and offers to persons subscribing to the newsletters of the website operated by it several times a month.
28. Privacy Policy
28.1. In the course of its activities, the Service Provider considers the protection of personal data to be of paramount importance. In all cases, it handles the personal data provided to it in compliance with the applicable legislation, ensures their security, takes the technical and organizational measures and establishes the procedural rules necessary to comply with the relevant legislation.
In the course of the Service Provider's activities, the Service Provider uses the data of users exclusively for contracting, invoicing and its own advertising purposes in accordance with the Data Protection Act.
By entering into an accommodation service contract, you agree that you have read, understood and agree to the above terms and conditions. The GTC may be amended later.
Valid until revoked.
